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Commercial Account Manager in Westminster, MD at The Pep Boys-Manny Moe & Jack

Date Posted: 5/29/2018

Job Snapshot

Job Description


Overview
Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and service chain, Auto Plus® automotive aftermarket parts distributor, Precision Tune Auto Care® owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico.

Position Summary
Responsible for creating customer value through establishing long-term customer relationships that lead to increased overall sales and profitability for the company.

This position will support 4 stores in the Frederick/Westminster/Germantown, MD area.

Duties & Responsibilities

* Meet or exceed weekly, monthly and annual sales and service goals. Develop plans, with management, to achieve these goals and objectives. Develop new customers to meet sales goals.
* Make regular, planned sales calls to all customers and utilize the assistance of factor representatives to make field calls in order to leverage the company's sales and/or service efforts.
* Maintain knowledge of the company's selling system principles. Ensure all paperwork is accurate and complete.
* Develop and maintain positive customer relationships. Serve customer needs at all times in a way that ends in a satisfied customer and a sale for the company.
* Assist in the collection of accounts receivable for accounts that require a weekly change and/or are delinquent according to company credit terms.
* Develop new ideas that will help improve company image, sales and operations.
* Communicate to store and divisional general manager's information observed and gathered in the field regarding customer service and support level, new or existing customers, competitors and wholesale marketing programs.
* Additional duties as assigned.

Knowledge, Skills, and Abilities

* High school diploma required.
* Associate's degree required in business administration, management, marketing or similar.
* Bachelor's degree preferred in business administration, marketing, operations or similar.
* 2 years automotive parts sales experience.
* Strong sales experience.
* Comfortable utilizing up-selling techniques.
* Experience cold calling customers.
* Ability to exercise judgement and to work independently.
* Strong customer service skills.
* Ability to handle difficult customer situations.
* Strong verbal communication skills.
* Demonstrated consistency, accuracy and follow-through.
* Extensive product knowledge or the ability to obtain product knowledge.
* Must maintain a valid driver's license that meets the criteria under company policy.

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

* Repetitive movement of hands and fingers, typing or writing.
* Occasional standing and walking.
* Reach with hands and arms.
* Frequent travel.
* Talk and hear.
* Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
* High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled