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Dispatcher in Dallas, TX at The Pep Boys-Manny Moe & Jack

Date Posted: 9/28/2018

Job Snapshot

Job Description


Overview
Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

Position Summary
Dispatches drivers and company vehicles to deliver replacement parts, equipment, tools and accessories for motor vehicles. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

* Distribute fleet vehicles to company drivers for use in transporting orders to customers.
* Oversee daily vehicle condition for maintenance and safety compliance.
* Schedule vehicle repairs with local repair facilities and communicate vehicle issues to management.
* Assign keys, company credit cards, record keeping forms and parts deliveries to drivers.
* Document leave and return times, specific freight carried, and endpoint of travel.
* May communicate with drivers in transit, or with customers about the status of orders.
* Pull automotive parts and move them to the designated areas for dispatching to local delivery staff.
* Review packing lists to insure all required items are included.
* Additional duties as assigned.

Knowledge, Skills, and Abilities

* High school diploma required.
* 1-2 years' experience dispatching or call center experience.
* Presents a professional image to all customers.
* Ability to exercise judgement and to work independently.
* Demonstrated organizational and comprehensive skills.
* Strong verbal communication skills.
* Excellent customer service skills.
* Ability to handle difficult customer situations.
* Extensive product knowledge or the ability to obtain product knowledge.
* Must maintain a valid driver's license that meets the criteria under company policy.

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

* Extensive standing, walking, pushing and reaching.
* Need full range of motion for reaching, bending and stooping.
* Repetitive movement of hands, arms, legs.
* Lifting of heavy equipment of up to 50 pounds.
* May work outside and be exposed to weather.
* Exposure to adverse weather conditions, chemicals, odors, dirt and dust.
* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled